Last updated: 21 July 2026
1. About these terms
These Terms and Conditions (“Terms”) govern (a) your use of www.innovarlegacymedia.co.za (the “Website”), and (b) any AV technical event production, equipment rental, boardroom or venue AV integration, maintenance and support, or related services (“Services”) that Innovar Legacy Media (“Innovar”, “we”, “us”, “our”) provides to you (“Client”, “you”). By using the Website or engaging our Services, you agree to these Terms. Where a signed quotation, service agreement or rental agreement between you and Innovar contains different or additional terms, that signed agreement takes priority over these Terms for the matters it covers.
2. About Innovar
Innovar Legacy Media is a South African AV technical event production, equipment rental and boardroom/venue AV integration company, based in Johannesburg and operating nationally. The company is Innovar Legacy Media (Pty) Ltd, registration number 2013/148138/07, whose registered address is Unit 44 Barbeque Corner, 27 Dytchely Road, Barbeque Downs, Midrand, 1685.
3. Website use
- Content on the Website — including text, images, case studies, logos and the Innovar name and marks — is owned by or licensed to Innovar and may not be copied, reproduced or used without our prior written permission, other than for your own reference in evaluating our Services.
- We aim to keep Website content accurate and current, but service descriptions, imagery and pricing indications are provided for general guidance only and do not constitute a binding offer. A binding quotation is only created once we issue, and you accept, a formal, itemised quotation for your specific event or project.
- We may update or remove Website content at any time without notice.
- Links to third-party websites are provided for convenience; we do not control and are not responsible for their content or practices.
4. Quotations and bookings
- Quotations are valid for the period stated on the quotation, or, if not stated, 14 days from the quotation date, and are based on the information you provide about your event, venue, timelines and requirements. Quotations may change if that information changes.
- A booking is only confirmed once you have accepted a written quotation and, where applicable, paid the required deposit. Dates and equipment are not held on a provisional basis unless we confirm this in writing.
- We reserve the right to decline any booking, including where the requested services fall outside our operational capacity or where venue/site conditions present an unacceptable safety risk.
5. Pricing and payment
- Prices are quoted in South African Rand (ZAR) and, unless stated otherwise, exclude Value-Added Tax (VAT), which is charged at the applicable statutory rate.
- A deposit, as stated in your quotation, is typically required to confirm a booking, with the balance due on or before the dates stated in the quotation or invoice. We reserve the right to suspend or withhold Services where payment is overdue.
- Additional work, equipment, or on-site changes requested by you, or required due to venue conditions discovered on site, may be charged separately, and we will endeavour to notify you before proceeding wherever practical.
6. Cancellations and rescheduling
Cancellation or postponement of a confirmed booking may incur a cancellation fee, calculated on a sliding scale based on notice given before the event or project date, as set out in your quotation or service agreement. Where no schedule is specified in your quotation, the following default scale applies: more than 30 days’ notice — deposit forfeited; 14 to 30 days’ notice — 50% of the total quoted fee; less than 14 days’ notice — 100% of the total quoted fee, reflecting crew, equipment and venue commitments already made on your behalf. We will use reasonable efforts to accommodate rescheduling requests, subject to crew and equipment availability.
7. Client responsibilities
You agree to:
- provide accurate, complete and timely information about your event, venue and requirements;
- secure any venue permissions, permits and licences (for example, music or performance licences where applicable) and, where relevant, structural approvals needed for our equipment, rigging or staging;
- provide safe, adequate access, working space, and a stable power supply for our crew and equipment, and flag any known power constraints — including scheduled power interruptions or load-shedding — in advance so we can plan appropriate contingencies, such as generator support;
- ensure a safe working environment for our crew, consistent with applicable health and safety legislation; and
- be responsible for loss of or damage to rented equipment while it is in your care, custody or control — that is, not under the direct operation or supervision of Innovar crew — fair wear and tear excepted, and return rented equipment in the condition supplied.
8. Equipment rental
- Rented equipment remains Innovar’s property at all times and may not be sold, sublet, modified or moved from the agreed site without our written consent.
- A security deposit or payment-card authorisation may be required for equipment rentals, refundable after equipment is returned and inspected, less any amounts owing for loss, damage, or late return.
- You are responsible for equipment from the time of delivery or collection until it is returned to and accepted by Innovar, except where our crew retains direct operational control throughout, such as on a fully crewed production.
9. Force majeure
Neither party is liable for delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to load-shedding and other power supply interruptions, extreme weather, civil unrest, strikes, pandemic-related restrictions, venue closures, or failures of third-party suppliers or venues. The affected party will notify the other as soon as reasonably possible, and both parties will act in good faith to minimise disruption, including, where relevant, deploying generator support already provided for in your quotation.
10. Liability
- We provide our Services with reasonable skill and care, in line with industry standards for AV technical production and integration.
- To the maximum extent permitted by law, Innovar’s total liability to you for any claim arising out of or in connection with the Services is limited to the total fees paid by you for the specific booking or project giving rise to the claim.
- Neither party is liable to the other for indirect, special or consequential loss, including loss of profit, revenue, or reputation, except in the case of death or personal injury caused by proven negligence, fraud, or any liability that cannot lawfully be excluded or limited under South African law.
- Nothing in these Terms limits or excludes liability that cannot be limited or excluded under the Consumer Protection Act 68 of 2008, where it applies to your engagement of our Services.
11. Intellectual property and use of event media
Where Innovar’s Event Videography & Photography service, or any incidental documentation of your event, produces photographs, video or other content, ownership and usage rights are as set out in your specific quotation or service agreement. Unless you tell us otherwise in writing before your event, we may use non-confidential photography, video and case-study material from your event for Innovar’s own portfolio, marketing, case studies and social media, in a manner that reflects our work rather than disclosing your confidential or commercially sensitive information. If your event involves branding, sponsors, or content that is not yours to authorise for reuse — for example, a third party’s logo or trademark — please tell us in advance so we can agree the appropriate use, if any. You may opt out of this use, in whole or in part, by notifying us in writing at any time, including after your event; we will action such requests as soon as reasonably possible for future use of the material.
12. Confidentiality
Each party will keep confidential any non-public information disclosed by the other in connection with a project — including, for boardroom or executive AV integration work, details of the client’s premises, systems, or personnel — and will use it only for the purpose of delivering the relevant Services, except where disclosure is required by law.
13. General
- These Terms, together with any signed quotation or service agreement, form the entire agreement between you and Innovar regarding the Services, and supersede any prior discussions on the same subject.
- If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
- We may update these Terms from time to time; the version in force at the date of your booking applies to that booking.
- These Terms are governed by the laws of the Republic of South Africa, and the parties submit to the non-exclusive jurisdiction of the South African courts.
14. Contact us
Innovar Legacy Media (Pty) Ltd
Registered address: Unit 44 Barbeque Corner, 27 Dytchely Road, Barbeque Downs, Midrand, 1685
Postal address: P.O. Box 3586, Halfway House, 1685
Email: service@innovarlegacymedia.co.za
Phone: +27 (0)11-028 8477